Utilizing Generative AI
To contribute to the expansion of social innovation businesses and to the realization of digital management, we aim to build a digital management platform that will be shared throughout the Hitachi Group.
Even as we expand our company scope and portfolio, this shared platform will provide information for growth and keep costs down.
We are leading the way in rapidly developing generative AI technologies and promoting the creation of an environment in which our employees can utilize them.
We will deploy an AI assistant within the Hitachi Group. This allows users to use a generative AI safely, securely, and at low cost.
By providing functionality that enables users to reference knowledge accumulated throughout the Hitachi Group, we can form a collective set of knowledge and contribute to the creation of better business results.
Generative AI technology is attracting a great deal of attention worldwide, and rapid technological innovation is underway. To enable employees to utilize generative AI safely, securely, and at low cost, we are providing the dedicated generative AI environment for the Hitachi Group, and are providing an AI assistant that runs in the environment.
As of the end of June 2024, the AI assistant using generative AI is being used by approximately 48,000 people, and the number of chats has reached approximately 797,000.
The AI assistant is equipped with features that allow users to use tools such as automatic translation and automatic creation of meeting minutes at the touch of a button, regardless of the user's level of understanding of generative AI. The assistant also has functionality to generate PowerPoint files in Hitachi Group standard format. This will greatly improve work efficiency and also contribute to improving AI literacy for providing products and services that use generative AI to customers outside the Hitachi Group.
Additionally, we have implemented functionality to organize and reference common knowledge within the Hitachi Group, enabling us to provide fresher, higher quality answers that are directly related to business.
While the use of generative AI has the potential to dramatically change business operations, it also carries risks such as the leakage of confidential information, privacy and copyright infringements, and the generation of harmful or false information.
To address the risk of leakage of confidential information, we use generative AI that does not learn from the input information. In addition, we have made sure that our generative AI solutions adopt security measures such as multi-factor authentication and communication encryption.
To address risks such as privacy and copyright infringements and the generation of harmful or false information, we have issued guidelines for the use of generative AI. These guidelines summarize the points that users should be aware of and are raising awareness of these risks.
